FAQs
Rental Management
Call us 361-727-0312 and we can give you a complimentary rental revenue and assessment of your property.
We provide you with an owner’s packet that has a check list and all the paperwork we need. We walk the property with you to go over anything that you may need to do to ready your home for rentals.
Owners are encouraged to regularly update their property. With these changes, owners may wish to expand or sometimes limit certain amenities offered. While expansion is never a problem, restricting or limiting certain amenities could affect existing reservations.
If an owner wishes to restrict or eliminate certain amenities, VTrips will enact these changes for all new reservations going forward. Please note that before making changes that could affect existing reservations, you must contact VTrips and verify the reservations in place that this change could affect. Your local office will work with you to ensure these changes are made to your satisfaction without compromising the guests currently booked at your property.
When listing your property for rent, it is important to offer all the comforts of home your family would expect. This includes providing many of the basic amenities that you would have within your own home such as a fully equipped kitchen with cookware, dishware, silverware, appliances, etc. You must have cable or satellite TV and internet service as many guests expect these features.
A detailed list of all the items and amenities will be provided for you. If there are items that you are missing and need assistance in stocking, your dedicated local rental manager can coordinate the purchase and stocking to have your home guest-ready.
Reservations
We have a state-or-the-art online booking system for 24/7 reservations. Our front desk staff is available 7 days a week for answering questions and taking reservations. We have an email autoresponder that quickly sends a quote to all email inquiries and each email also receives a personal email response and follow up phone calls from our dedicated staff. Our software has an advanced lead generation system for tracking all inquiries.
This would be classified as an owner referral
reservation. When you have an owner referral, please send an email to OwnerAccount@vtrips.com. Include
the guest contact information in the email along with the following details:
- Guest First and Last Name
- Phone Number
- Email Address
- Arrival and Departure Date
- Price for Rent that you Quoted
Please remember, there are additional taxes and fees when quoting your potential guests. This is important to avoid lost bookings due to a difference in quotes.
Accounting
Our company operates using accrual accounting. Revenue is reflected on the owner’s account when the revenue is earned rather than when payment from the guest is received. We pay all of our owners on or before the 15th of each month for the month that just ended. So, if the guest stays at your property in January, you would get paid on your January statement that will be released on or around February 15th.
Miss Kitty’s collects and files all hotel and venue taxes for you.
Housekeeping and Maintenance
Our housekeeping team ensures that your property gets a thorough cleaning after every stay. We also schedule deep cleans to guarantee that your rental remains in tip-top shape.
Marketing and Revenue Management
VTrips has a robust marketing team with the support of marketing experts in each destination.
- Social Media Promotions
- Marketing Email Campaigns
- Brand Messaging
- Event Sponsorships
- Print Advertising
- Partnering with Destination Marketing Organizations
- Third Party Partnerships